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Terms and Conditions of Sale                         
When you purchase your appliance from us we will normally arrange delivery
at the time  of sale.
We will arrange delivery as soon as possible for items in stock, but there
will be a small delay for any items we need to order. 
Most items arrive within 3/4 days but we will endevour to give an approximate 
delivery date at the time of order.    
Unfortunately prices can alter on a daily basis.
When you purchase an appliance you are agreeing to the price at the time of sale.
Should the price alter after the sale we are unable to change the price charged.
In the event a mistake is made with the pricing of an appliance you have ordered
we will contact you and give the option of altering or cancelling the order.
Should any item you order become unavailable we will offer an alternative,
which may be at a different price, or offer a refund.  


Delivery Information     
We deliver large appliances locally free of charge.*
We normally arrange delivery at our premesis at the time of sale.
This may not  be possible if a third party installer be needed, e.g. for
gas or built in products.
Should anything occur which means that there would be no one at accept
delivery at the arranged time, please contact us as soon as possible to 
rearrange delivery.
Our deliveries are normally carried out by a two man team
A signature, from an adult, will be required at time of delivery to accept goods
Appliances MUST be checked at the time of delivery for any damage BEFORE 
signing for  the item.
Should the appliance be moved after our delivery team have left the premesis,
we cannot be held responsible for any damage, however caused, to the appliance.

* Should there be no one at home and we have not been contacted to rearrange
  delivery we reserve the right to levy a charge for subsequent attempts to
  deliver. This is especially important if an external installer has been
  arranged. 
  We cannot be held responsible for damage to flooring, especially lino,
  while removing an old  product or installing a new one.
  We recommend a protective covering is placed over the floor

Installation Information
We will install a product we have supplied on a like for like basis,
e.g. washing  machine for a washing machine, to existing plumbing and 
electrical fittings.*  We DO NOT carry out plumbing or electrical work,
or alter cabinets any product  is fitted into. Please note we DO NOT
install built in products or gas appliances  but are able to recommend
or arrange qualified, local installers, whom we have been working with
for many years. 
ALL gas products MUST be installed by a qualified person or there will
be no guarantee on that product. 
It is the customers responsibility to check measurements to make sure any
product  purchased will fit (Please check the gap the appliance is to fit
in as well as the  product already in place) and that suitable electrical
or plumbing connections are  available.
We cannot be held responsible for damage to flooring, especially lino,
while removing an old  product or installing a new one.
We recommend a protective covering is placed over the floor.
We are able to remove an old appliance and the packaging for responsible
recycling, for which a charge is made.

Our current charges to unpack, remove the packaging and install a product are:
Washing Machines   £20*
Dishwashers        £20*
Tumble Dryers      £10*
Refrigeration      £15*
Televisions        £30**

Removal of old appliance for recycling   £10

*Please Note: We only install products to existing connections which are up
 to specification.
We  WILL NOT connect a product where it will be unsafe or where the connections
are not to  the standard needed, e.g. siezed or dripping water connections,
'Y' pieces, or damaged electrical connections.           
Should plumbing or electrical work be needed we can arrange for this to be
done by a local qualified person, for which there will be a charge levied by
them, or we can supply details of someone who you can arrange with to carry
out the work.
** Installation onto a tv stand. Excludes installation to wall brackets or
   any non standard installation.


Complaints                                                      
Unfortunately, sometimes things do not go to as planned. Should you have cause
to complain please contact us as we take all complaints seriously and will do
all we can to rectify the situation.
If your product developes a fault whilst under guarantee the manufacturers will
call and rectify any problem you have. Please note this does not affect your
statutary rights.
Manufacturers will not cover any faults caused by misuse, neglect, wear and
tear, or improper use of an appliance
Incorrect appliances delivered, or damaged goods received, must be reported as
soon as possible but within 24 hours. 
Please DO NOT unpack, connect or use damaged or incorrect goods as this will
be taken as acceptance of the goods and deem them non returnable.
You have a duty of care for any products in your possession and we reserve the
right to charge for any damage, however caused, during this period.
Please note while we make every effort to make sure all information on this
website is correct, we can not be held resonsible for any typographical errors
with regards to pricing or specification. 
We endevour to make sure any price changes are altered as soon as possible,
but sometimes illness or holidays may mean there is a delay.
Please contact the shop to make sure prices are correct.  

Your Statutory Rights Please Note none of the above affect your statutory rights.